Returns & Exchanges
Returns & Exchanges Policy
Thank you for shopping at Dylan's 3D Print Store! Because many of our items are custom-made or printed to order, please read our policy carefully before making a purchase.
Custom Items
Due to the nature of custom 3D printed products, we are unable to accept returns or exchanges on custom items/orders unless the item arrives damaged or defective. Each custom piece is made specifically for you, so please double-check your order details before submitting.
Standard (Non-Custom) Items
For non-custom items (such as fidgets or items from our standard catalog), we accept returns within 14 days of delivery, provided the item is:
- Unused and in its original condition
- Returned in its original packaging
- Shipped and paid for by the customer
To initiate a return, please contact us at Dylans3dprinting@gmail.com with your order number and reason for return. We'll get back to you within 2 business days.
Damaged or Defective Items
If your item arrives damaged or has a print defect, we'll make it right! Please contact us within 7 days of receiving your order and include:
- Your order number
- Photo(s) of the damage or defect
We'll offer a replacement or full refund at no cost to you (if it is on us).
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
We do not offer exchanges at this time.
Questions?
Don't hesitate to reach out — we're a small shop and we genuinely care about your experience. Contact us at [your email address] and we'll do our best to help.